Privacy policy
Privacy Policy Effective Date: September 6, 2025
This Privacy Policy explains how MERX ("we," "our," or "us") collects, uses, and protects the personal information of visitors and customers ("you," "your") when you use our website MERX.AE and purchase our abayas and related products.
1. Information We CollectWhen you interact with our website, we may collect the following information:
- Personal details (name, email address, phone number, billing/shipping address).
- Payment details (processed securely through third-party payment providers – we do not store full payment card information).
- Order details (products purchased, measurements if provided, order history).
- Website usage information (IP address, browser type, pages visited, cookies).
2. How We Use Your InformationWe use your information to:
- Process and deliver your orders.
- Communicate with you about purchases, shipping, and customer support.
- Personalize your shopping experience.
- Improve our website, products, and services.
- Comply with legal and regulatory requirements.
3. Sharing Your Information We do not sell, trade, or rent your personal information.
We may share information only with:
- Payment processors (to complete transactions securely).
- Shipping providers (to deliver your orders).
- Legal authorities (if required by law).
4. Data Protection & Security We implement appropriate security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
5. Cookies & Tracking Our website may use cookies to enhance your browsing experience and collect analytics. You can manage or disable cookies in your browser settings.
6. Your Rights Depending on your location, you may have rights to:
- Access, update, or delete your personal information.
- opt out of marketing emails at any time.
- Request a copy of the information we hold about you.